• A User does not receive their response within 30 calendar days from making a submission. Note - on days 31-60, the User has the OPTION to request a full refund or to keep their place in line for a response. On day 60, a refund will automatically be processed.  If the Professional response is completed anytime before a refund is requested – such request will be denied unless qualified by either of the 2 points below.
• Upon Blazetrak review, it is proven there is a technical issue with the video response caused by the Blazetrak technology or by the webcam or microphone utilized by the respective professional AND a corrected video is not furnished within 7 business days from being notified of the technical issue. (Example technical issues might include – dark or very blurry video image, no sound or extremely distorted sound)
• Upon Blazetrak review, the professional chosen by the User to perform the response is proven not to be the individual that completed the response.

Once a User submits for a refund they will receive a decision within 3-5 business days. Upon deciding that the refund will be granted, Blazetrak will complete the refund within 5 business days.

Once a User has received a completed response (notification that the response is completed will be sent via email and also available within the User’s profile) such User will have 7 business days in which to submit for a refund. If the User submits for a refund after 7 business days from “response completed” notification via email, such refund will be denied.